Within the first 7 days from the date of purchase, we accept returns or exchanges for new, unused and resale items. (The buyer bears the return shipping cost)
What to do?
Please check your order immediately upon arrival. If you decide that you need to return or exchange the goods, please send us your order number, phone number and the person you want to return to by email. Then, we will email you a return authorization document containing return instructions. Please do not return the product before performing these steps.
Clearance merchandise, customized products (including plug-mounted lighting devices or products of any specified color), and used, no original packaging or non-resale products for any reason are considered final merchandise for sale and non-refundable.
When and how do I get compensation?
Products that are correctly returned according to these guidelines are eligible for a refund in the form of a refund from the original payment method. The returned goods will be checked before the issuance of the letter of credit. After receiving and processing the return, we will credit your total purchase price (excluding shipping, handling fees, and replenishment fees mentioned above). Keep in mind that the time required for credit card companies to issue credit varies.