Shipping Policy

All laser projectors and systems sold through Newfeel Laser Light are built to order and will be shipped directly from the manufacturing facility to the address you provide when placing your order. We offer free shipping to most countries unless otherwise stated (some regions are subject to a remote surcharge, which will be displayed when placing an order if you have any questions, please contact our customer service online), otherwise, shipping is covered by Newfeel and will be displayed on the checkout page of our online store when an order is placed. We will also list applicable shipping charges on the invoice we send to you after the order has been processed. Build and export times are very dependent on order time, but generally, the system ships within 7-15 business days.

All systems are equipped with UPS, FedEx, and DHL. For US orders, FedEx is the most common shipping method. We can arrange delivery through our FedEx account. During this process, we will note the applicable shipping charges in our online store at checkout and on the invoice sent to you after the order has been processed. For orders placed in Europe and other geographic regions, we generally ship using TNT or FedEx. Shipping costs will be stated again on our online store or on the invoice or pro forma invoice sent to you during the ordering process. For bulk orders, we can also use Cargo Partner as a shipping provider. This is only used in rare cases, when the size of the shipment may be considered too expensive, use a more standard shipping provider (such as FedEx or TNT).

We can also arrange the shipping system using your own shipping account. If using your own shipping provider, please let us know your shipping account number when placing your order. This service is only available when using FedEx, DHL, or UPS.

After the purchased laser system is produced, we will contact you with shipping and tracking information for all applications. This information will be emailed to the email address you provided when ordering.

For all laser systems sold by Newfeel Laser Light, we will provide customers with an invoice. The customer is responsible for any applicable duties and taxes that may be charged as a result of system import. For EU and International Customers: All purchased systems will be shipped directly to the address provided when ordering. The customer is responsible for any applicable duties and/or taxes.

Please provide us with correct delivery information and make sure someone is at the delivery location when the package arrives. We will mail the tracking number to you (please note that we will not receive the tracking number until noon the next day after shipment) so that you can arrange for the recipient to arrive. After receiving the package, we recommend that you check the box with the courier driver and pay attention to the package for damage. If there is any damage, please reject the package or contact us as soon as possible.

Newfeel Stage Lighting is not responsible for package delays due to incorrect shipping information such as wrong address or missing phone number. Please note that courier does not deliver to PO Boxes, only to street addresses. We need a street address before shipping!

Please choose your shipping time carefully. The Stage Lighting Shop is not responsible for any delay in delivery due to carrier or weather.