We're Here to Help
If you can’t find the answer you’re looking for, feel free to contact our customer support team via email or WhatsApp. We’ll get back to you as soon as possible.
Email: sunny@nfstagelight.com
WhatsApp: +86 13318866359
Frequently Asked Questions
When was Newfeel Laser founded?
Newfeel Laser has been specializing in the design and manufacturing of stage laser lights since 2008. With over a decade of experience, we have served thousands of customers and professional production teams around the world.
Do you have warehouses overseas?
Yes. Newfeel Laser has a dedicated U.S. warehouse located in Kentucky, providing fast and reliable shipping for U.S. customers. The delivery takes 2-7 days. Free shipping, free tax for the stock.
Where is the Newfeel Laser factory located?
Our factory address is:
Building B, Runlong Industrial Park, No. 34 Taohong West Street, Shima, Baiyun District, Guangzhou, China
We warmly welcome customers from all over the world to visit and discuss business.
Are your products CE/RoHS, LVD, or EMC certified?
Yes, some of our products are certified with CE, RoHS, LVD, and EMC.
A1:All of our products meet CE and RoHS compliance. Specific certificates can be provided upon request.
What are the available shipping methods and estimated delivery times?
From U.S. warehouse to U.S. addresses: Express delivery within 2–7 business days
From China to the U.S. or EU:
Express (DHL, UPS, FedEx): 3–10 days
Air freight (DDP, door-to-door with tax included): 8–15 days
Rail/Truck/Sea (DDP, door-to-door with tax included): 20–30 / 50–60 days
Sea freight to port: 25–30 days
Air freight to airport: 10–15 days
Do you offer custom packaging or logo printing services?
Yes. We offer custom logo printing services such as silk screen printing, laser engraving, or color stickers.
For custom packaging options, please contact us directly for more details.
Are the prices on the Newfeel Laser website inclusive of shipping and taxes?
Yes, all products on our website include free global shipping.
However, import taxes and duties are not included by default. For customers in certain regions (such as the United States), some products shipped from our local warehouses may qualify as duty-free.
If you need a tax-included quote for your specific destination, please contact our customer service team, and we’ll provide you with an accurate all-inclusive price.
Do you ship worldwide?
Yes, we support global shipping to most countries and regions, with a few exceptions based on shipping restrictions.
How do I place an order on your website?
Simply select the product, click “Add to Cart” or “Buy Now”, fill in your shipping and payment details, and confirm your order.
What payment methods do you accept?
We currently accept:
PayPal
Credit Cards (Visa, MasterCard, AMEX)
Bank Wire Transfers
More payment methods are coming soon for your convenience.
How do I track my order?
After your payment is confirmed, you will receive an order confirmation email.
Once your order is shipped, we will send you a tracking number via email so you can monitor delivery status at any time.
How do I request a refund, return, or exchange?
Please refer to our Return & Exchange Policy
What is your product warranty?
please check our Warranty & Repair Policy