Warranty & Support

Overview
12-Month Warranty from Date of Purchase + Lifetime Technical Support
All Newfeel Laser products include:
12-month limited warranty from the date of purchase, covering free parts and repairs for non-human damage
Lifetime technical support for setup, operation, and troubleshooting
Before Shipping
Each unit undergoes strict aging tests and quality inspection before shipment to ensure performance and reliability.
After-Sales Support
During Warranty Period:
Free replacement parts
Free technical support
After Warranty Expiry:
Replacement parts available at cost price
Continued technical support for diagnostics and basic repair guidance
Need Help?
To request support, please:
Contact our customer service team（E-mail:sunny@nfstagelight.com）
Provide your order number
Share photos or videos clearly showing the issue
We will review your case promptly and assist you efficiently.
Fast Contact via WhatsApp
For quicker communication or urgent issues, we recommend reaching us via WhatsApp.
Faster message response
Priority handling for urgent cases
Our WhatsApp Nmuber: +86 13318866359
Or leave your WhatsApp number when you contact us —We typically reply within 24 hours on business days.